Returns and Exchanges

If you are not satisfied within 30 days of purchase, you may return it to us using the following procedure.  Contact Customer Service via e-mail (Sales@shopLoneStarBaby.com) or by phone 877-707-2229 ext 106 to receive a Return Authorization Number (RA) to allow us to track your return.  Note the RA Number on the enclosed Return Shipping Label that accompanied your purchase.  Drop your Package at any Authorized UPS Drop Off Location or UPS Store.

Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit.  New and unused means it must be in saleable condition, not used, dirty or washed.  We will not issue refunds for any item that is not resalable.  In addition, personalized items such as breast pumps, breast feeding accessories, undergarments, etc. can never be returned if the seal is broken on the package.  In addition, shipping charges cannot be refunded, and Return shipping costs are your responsibility.  For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Lonestarbaby.com is not responsible for lost or damaged returns.

Damaged Merchandise

Unfortunately, packages sometimes get damaged in transit.  Please make every effort to inspect your package prior to acceptance from the delivery service.  If your package has visible exterior damage, please note this on the shipping document you are requested to sign at the time of delivery. If the item is damaged, please contact our Customer Service Department immediately.  We will either replace the broken parts if possible or ship out a new item at our discretion and at our expense.  Please be sure to have the following information available: model number, serial number, part number and date of manufacture.  Requests for replacement parts will be processed as quickly as possible.

Defective Merchandise

For items that are found defective 30 days after purchase, please contact the manufacturer directly for warranty information.  We are not able to replace defective items 30 days after purchase.

Special Order Return Policy

Items that are not normally stocked are considered Special Order.  These items are ordered based upon the customer's request and therefore are not returnable to the manufacturer.  All returns and cancellations of Special Order Items are subject to a minimum 25% Restocking Fee, no exceptions. In order to avoid this restocking fee, your order must be cancelled with us prior to our placing your order with the manufacturer.  In addition, shipping charges cannot be refunded, and Return shipping costs are your responsibility.  For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Lonestarbaby.com is not responsible for lost or damaged returns.

Refusal of Delivery / Undeliverable

If a package is refused for delivery or not deliverable (at UPSs discretion), the customer will be responsible for actual shipping charges incurred by shoplonestarbaby.com. Actual charges may be substantially higher than any special shipping promotions being offered. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the actual shipping charges or a 2nd shipping charge will be applied to reship the package.

UPS Re-routed Packages

Any packages rerouted because the customer provided an incorrect shipping address, changed the shipping address or any other reason that causes UPS to reroute, will incur additional shipping charges.  Lone Star Baby & Kids will immediately charge the customer for any additional shipping charges incurred because of these reasons.  If you need a package shipped to a different address than the address entered on the order, please contact us prior to processing your order. It is the responsibility of the customer to provide an accurate shipping address.